COVID-19 Protocols
Great news! RMT’s were given the go-ahead by the Medical Director of Health to resume practice as of May 27, 2020. Halcyon Health is re-opening on June 8th.
Note that things will be a little different moving forward to accommodate the changes that Covid-19 has necessitated. There will be some new policies and procedures, mandated by the government, in order to keep clients and therapists as safe as possible, and I am aiming to exceed standards. I am asking for everyone’s patience and understanding as we all acclimatize to this new way of doing things.
Below are the new policies and procedures, but please note that as the situation continues to evolve, we may receive new or changed protocols from the government and our regulatory bodies, and will shift accordingly and will keep you posted. Please don’t hesitate to contact me if you have any questions.
MY VACCINATION STATUS:
I am proud and grateful to report that I am fully vaccinated (Moderna)!
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Pre-screening
A day or two before your appointment I will email you with a list of pre-screening questions, which you must answer. When you arrive for your appointment you will be asked the same questions to ensure there have been no changes to your health. These are mandatory steps. Temperature will also be taken with a touchless thermometer.
Waiting Room
Waiting rooms are no longer being used as they were pre-COVID. To reduce traffic in our space, please arrive alone, and no more than 5 minutes before your appointment time. Thank you.
Personal Belongings
When possible, please bring only your phone, wallet and keys with you to your appointments. This reduces touchpoints and cross-contamination. If you must bring anything else with you, I have a box in which to place your belongings. Bringing the least amount of items is strongly encouraged.
Hand Washing & Sanitizing
Please wash or sanitize your hands upon arrival in the clinic. As always, I will be observing strict hand hygiene practices. Please touch as little as possible while you are in clinic.
Masks & PPE
Practitioners and clients will be wearing masks for the entire duration of each visit with no exceptions. Please wear a mask into the clinic, and once you are upstairs I will provide you with a fresh medical mask. Masks are a government-mandated policy for RMTs and their clients, and are for everyone’s safety.
Cleaning & Sanitizing
We will be stepping up our cleaning and sanitizing protocols to meet anew standards, and will in fact be exceeding them.
Tables and equipment, and common touchpoints in treatment rooms will be disinfected between every client. The common space and washroom will also be disinfected minimally twice per day (I actually sanitize the washroom after every personal use and after any of my clients have used the washroom). I only use Health Canada approved products.
Everything that cannot be quickly sanitized has been removed from the clinic (e.g., tea station & water cooler, slippers, magazines, etc.), upholstered chairs have been replaced with plastic.
As always, linens will be laundered to the usual high standards, and will be replaced per client, even blankets. Pillows will either be replaced between clients or will have vinyl covers that are sanitized between each client. Anything non-sanitizable, like heating pads, will not be able to be used.
Payments & Receipts
My preferred method of payment is Interac e-transfer, sent prior to your appointment, or before you leave the premises. E-transfers now require a password and will not be deposited until after your appointment. Send to tiinaveer@gmail.com with the password selfcare101 (or choose a different password if you prefer and let me know what it is by email or text). Other methods of payment accepted are cheques, credit or debit card, and also cash (but please note change is not being provided). A paper receipt will be provided to you at your appointment.
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