COVID-19 Protocols

Great news! RMT’s were given the go-ahead by the Medical Director of Health to resume practice as of May 27. Halcyon Health is re-opening on June 8th.
Please contact your individual therapist for their particular start date and calendar.

Note that things will be a little different moving forward to accommodate the changes that Covid-19 has necessitated. There will be some new policies and procedures, mandated by the government, in order to keep clients and therapists as safe as possible, and we are aiming to exceed standards. We ask for everyone’s patience and understanding as we all acclimatize to this new way of doing things.

Below are our new policies and procedures, but please note that as the situation continues to evolve, we may receive new or changed protocols from the government and our regulatory bodies, and will shift accordingly and will keep you posted. Please don’t hesitate to contact your individual therapist if you have any questions.



24 hours before your appointment, your practitioner will either call or email you with a list of pre-screening questions, which you must answer. When you arrive for your appointment you will be asked the same questions to ensure there have been no changes to your health in the last 24 hours. These are mandatory steps. Some practitioners will also be taking clients’ temperature¬† upon arrival with a contactless thermometer.

Waiting Room

In order to maintain social distancing and reduce touchpoints, prior to appointments clients will wait outside or in their vehicles until called or texted by their practitioner to come in. Your practitioner will call or text you when they are ready to receive you, and will greet you at the front door and escort you in.¬† Please arrive alone. Practitioners are all booking one hour between appointments to ensure: (a) clients don’t bump in to each other in common spaces; and (b) enough time for sanitizing.

Personal Belongings

Please bring only your phone and keys with you to your appointments. This reduces touchpoints and cross-contamination. If you must bring anything else with you, each practitioner will have a small box lined with a kitchen-sized garbage bag in which to place your belongings. You will take the bag with you when you leave. We encourage bringing phone and keys only.

Hand Washing & Sanitizing

Your practitioner will ask you to wash or sanitize your hands upon arrival in the clinic. As always, practitioners will be observing strict hand hygiene practices. You will be asked to wash or sanitize your hands upon departure, as well. If you need to cough or sneeze, please do so into a double tissue, or your elbow if tissues are not available. Please touch as little as possible while you are in clinic.

Masks & PPE

Practitioners and clients will be wearing masks for the duration of each visit. You may either bring your own freshly laundered cloth mask, or fresh unused disposable medical mask. If you do not have a mask, one will be provided for you at cost. Please do not dispose of masks in the clinic. Masks are a government-mandated policy for RMTs and their clients, and are for everyone’s safety because we cannot keep a 2m distance during treatment. Practitioners may also choose at their own discretion to wear other PPE like faceshield, hair cover and/or clothing covers.

Cleaning & Sanitizing

We will be stepping up our cleaning and sanitizing protocols to meet new standards, and will in fact be exceeding them.

Tables and equipment, and common touchpoints in treatment rooms will be disinfected between every client; the common space and washroom will also be disinfected between each client (mandated protocol for common space and washroom is twice per day — we’re doing this between each client), using Health Canada approved products.

Everything that cannot be quickly sanitized has been removed from the clinic (e.g., tea station & water cooler, slippers, magazines, etc.), upholstered chairs have been replaced with plastic.

As always, linens will be laundered to the usual high standards, and will be replaced per client, even blankets. Pillows will either be replaced between clients or will have vinyl covers that are sanitized between each client. Anything non-sanitizable, like heating pads, will not be able to be used.

All practitioners have completed Public Health Ontario’s IPAC (Infection Prevention and Control) training prior to restart. Also, practitioners will be self-monitoring and self-screening at all times.

Payments & Receipts

Cash will no longer be accepted. Each practitioner handles their own payment and receipt process, so there may be some small differences in procedure, but mainly, payments will be accepted by Interac e-transfer prior to your appointment, and practitioner dependent, by credit and/or debit card at your appointment (check with your individual practitioner for their specific procedures). Receipts will be emailed to you.


Thank you in advance for your patience and understanding as we navigate this new world together! Don’t hesitate to contact your practitioner with any questions you may have. We hope you are staying safe and well, and look forward to serving you.

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